All purchases are covered and protected by our software activation guarantee. If your purchased software is unable to be activated or does not remain activated you have the right to a replacement.
If you cannot activate your software please contact us at service@officeware.co.uk with details of the problem and if possible attach a screenshot of any error messages. We will then provide a replacement key. In the event the replacement cannot be activated the purchase will be refunded.
For more information on your rights regarding digital goods please visit this website.
Refunds will be credited back to the payment method used to place the order. Refunds are made immediately the item is received back (if a physical item was supplied) but the time taken for the funds to appear in the relevant account depends on the payment platform used by the customer.
Incorrect purchases:
We cannot issue a refund or replacement if a customer has purchased an incorrect product and/or the product is not compatible. Once a license key has been supplied we are unable to resell it as we have no way of knowing if it has been activated. We make all efforts to make the product compatibility as clear and visible as possible, and we cannot be held responsible for any incorrect purchases.
Example 1: Customer purchases a Windows software package for a Mac system.
Example 2: Customer purchases a product suitable for Windows 10 only, but has a different Windows operating system.